Customer Testimonials

Since 2020, I am project manager at FIVES and I am in charge of implementing the new SRM (Supplier Relationship Management) tool. This corresponds to supplier relationship management, and I do this job to support 12 subsidiaries of the group. We chose the Axiscope solution to cover all of our S2P (Sourcing to Procure) needs in terms of both purchases and quality process management.

I think that a project manager must be a good listener and have good interpersonal skills because he/she is in contact with the business users and the IT departments. He has to communicate with a large number of people to identify areas for development (but also important elements related to his project). The essential skill is therefore to know how to interact in all of these different environments.
For example, my role is to inform the management and the different subsidiaries of the progress of the projects, but also to support the users during the design workshops or by training them on the solution.

My job is exciting but it is true that my daily life is made of multiple pressures from both users and my management. This is linked to the fact that a project of this scale is a real human and financial investment for the company.

Indeed, it is not always easy to federate employees who do not always have time to devote to the project : they have a significant operational burden related to their job, we come to shake up their work habits, which can be disruptive. Thanks to the involvement of management and sponsors, we were able to involve key users in each of the subsidiaries right from the start of the project.

Once a division has been deployed, my job doesn't stop there. I have to motivate and guide them by organizing monthly meetings. By posting video tutorials and communications in a dedicated team, I manage to keep the link with them and collect their evolutions that I analyze directly with the editor who has a primary role in the success of such a project.

The main quality factors of a software solution are conformity to needs, reliability, ergonomics (including ease of use), flexibility, and maintainability.

"In terms of support, we expect the provider to have a good understanding of our needs, to share deployment experience with similar customers, and to be flexible enough to adapt to our current and future evolutions, while offering us new features that we can choose whether or not to deploy."

We chose Axiscope not only for the quality and the numerous functionalities provided by the S2P and supplier quality management solution, but also for its ability to support us and respond to our requests for evolution.

To name a few
          - The deployment to several other subsidiaries worldwide
          - The deployment of e-Procurement as a new module which is currently being tested

We are currently in the testing phase and are very excited to be able to offer it to our entities soon.